Common questions

Please document the issue with screenshots on your device and contact us. We'll be glad to help you out.

Yes. You can change your plan at any time through your device's subscription settings. Open the subscription in the App Store or Google Play and choose the yearly option. The store will handle the pricing and timing, and your access in the app will update once the change goes through.

If you see a Manage Subscription button in the Account, My Subscription section of the app, you are able to cancel directly from the app. If you don't see that button, here's how to cancel:

For iOS (Apple App Store):

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select our app from the list.
5. Tap Cancel Subscription and confirm.

Apple's Official Guide to Managing Subscriptions

For Android (Google Play Store):

1. Open the Google Play Store app.
2. Tap your profile icon (top right).
3. Tap Payments & subscriptions > Subscriptions.
4. Select our app.
5. Tap Cancel subscription and follow the instructions.

Google Play Help: Cancel, Pause, or Change a Subscription

After you cancel, your subscription stays active until the end of your current billing period.

Turning off auto renew works the same way as canceling. Use the steps above for the App Store or Google Play. Once auto renew is off, your subscription will stay active until the end of the current billing cycle and then it will expire.

If you're not logged in:
Go to Login and click on Forgot password?.

If you're logged in:
Go to Profile, then My Info.

Not at this time.

You can delete your account by going to Settings‚ Delete Account. This action is permanent - once your account is deleted, it cannot be recovered.

Note that deleting your account does not cancel any active subscriptions. Subscriptions are managed through the App Store or Google Play and must be cancelled separately to avoid future charges.

Given the free trial, we don't typically offer refunds unless there is a special circumstance. Refunds are handled directly through Apple or Google depending on where you made your purchase.

• Request a refund through Apple
• Request a refund through Google Play

You can manage your subscriptions directly through the Apple App Store or Google Play.

Quip is an AI assistant built around a custom coaching framework. When you send a message, the text is securely transmitted to our servers and processed using Microsoft Azure AI Foundry. Your name, email, and account information are never included. Microsoft does not use your data to train AI models.

All of your conversation data is encrypted on our systems. We will occasionally review chats to improve Quip's guidance and responses but ONLY with your express permission if you submit a help request. At no time will we look at user conversations or data without asking or your permission first. Like any AI, Quip can get things wrong. Use your own judgment and treat it as a helpful tool, not a licensed professional.